Privacy policy

Last Updated: July 17, 2026

This Privacy Policy explains how Ducky Jackets collects, uses, stores, and protects customer information when you visit or make a purchase from duckyjackets.com.

Ducky Jackets is operated by MatrixPro Holdings Inc., doing business as Ducky Jackets.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

• Your name
  
• Email address
  
• Phone number
  
• Billing address
  
• Shipping address
  
• Order details
  
• Product size, color, and customization details
  
• Payment confirmation details
  
• Messages or customer support requests
  
• IP address
  
• Device information
  
• Browser type
  
• Website usage data
  
• Cookies and tracking information

We collect only the information needed to process orders, provide customer support, improve our website, and operate our business.

2. Payment Information

Ducky Jackets does not store full credit card details on our website.

Payments are processed through secure third party payment gateways. These payment providers may collect and process your payment details according to their own privacy and security policies.

We may receive limited payment related information, such as payment status, transaction confirmation, billing details, and the last few digits of the payment card where applicable.

3. How We Use Your Information

We use customer information for the following purposes:

• To process and fulfill orders
  
• To confirm payment and order details
  
• To ship products to customers
  
• To provide tracking information
  
• To respond to customer questions
  
• To handle returns, refunds, and support requests
  
• To prevent fraud and unauthorized transactions
  
• To improve our website and customer experience
  
• To send order related emails
  
• To comply with legal and tax obligations
  
• To support advertising, analytics, and website performance

We do not sell customer personal information.

4. Google Ads, Analytics, Merchant Center, and Tracking Disclosure

Ducky Jackets may use Google services, including Google Ads, Google Analytics, Google Merchant Center, and related tracking tools.

These tools may collect information about website visits, product views, purchases, device information, browser activity, and interactions with our website.

This information may be used to measure website performance, improve product listings, support advertising campaigns, prevent fraud, and understand how customers interact with our website.

Google may use cookies or similar technologies to collect and process data according to Google’s own privacy policies.

Customers can manage cookie preferences through their browser settings and may opt out of certain Google advertising features through Google’s ad settings.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

• Website operation
  
• Shopping cart functionality
  
• Checkout process
  
• Login and account features
  
• Analytics and performance tracking
  
• Advertising and remarketing
  
• Fraud prevention
  
• Customer experience improvements

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. How We Share Information

We may share customer information with trusted third parties only when necessary to operate our business.

This may include:

• Payment processors
  
• Shipping carriers
  
• Order fulfillment partners
  
• Website hosting providers
  
• Analytics providers
  
• Advertising platforms
  
• Fraud prevention services
  
• Customer support tools
  
• Legal or regulatory authorities where required

These service providers are only allowed to use customer information as needed to provide their services to Ducky Jackets.

7. Shipping and Order Fulfillment

To fulfill customer orders, we may share your name, shipping address, phone number, email address, and order details with shipping carriers or fulfillment partners.

This information is used only for order processing, delivery, tracking, and customer support related to your purchase.

8. Data Security

We use reasonable security measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website uses SSL or TLS encryption to help protect information submitted through the website.

Although we take security seriously, no online transmission or storage method is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain customer information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for order records, customer service, accounting, tax, fraud prevention, legal compliance, and business record keeping.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

10. Customer Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to your personal information
  
• Requesting correction of inaccurate information
  
• Requesting deletion of certain information
  
• Requesting limitation of processing
  
• Opting out of certain marketing communications
  
• Managing cookie preferences
  
• Requesting information about how your data is used

To make a privacy related request, contact us at info@duckyjackets.com.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

Ducky Jackets may send order related emails, customer support messages, and important updates about purchases.

Marketing emails may only be sent where permitted by law or where you have provided consent.

You may unsubscribe from marketing emails by using the unsubscribe option in the email or by contacting us directly.

Order related emails cannot be fully disabled because they are necessary to process and complete your purchase.

12. International Data Transfers

Ducky Jackets is operated by MatrixPro Holdings Inc. in the United States.

If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be processed outside your country of residence.

13. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

14. Third Party Links

Our website may contain links to third party websites, services, or platforms.

We are not responsible for the privacy practices, content, or policies of third party websites. Customers should review the privacy policies of those websites before providing any personal information.

15. Policy Updates

Ducky Jackets may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

16. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact us:

Ducky Jackets
MatrixPro Holdings Inc.
341 W Kathleen Dr, Des Plaines, IL 60016, USA
Email: info@duckyjackets.com
Phone: +1 803 931 9685
Hours: Monday to Friday, 9:00 AM to 5:00 PM CT
Response Time: We respond within one business day.